Phone Etiquette

Techniques for Creating and Sustaining Rapport Over the Phone How to go about creating immediate rapport over the phone, within…

TEAM ASSESSMENT

Margerison–McCann Team Management Systems Another view of role profiles has been established by Margerison and McCann (1995). Their work with managers…

Communication Mean CONNECT

Connecting is the ability to identify with people and relate to them in a way that increases your influence with…